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Privacy Policy

Last updated: July 17, 2026

1. Who we are

Klub Collective (“Klub Collective,” “we,” “us,” or “our”) is a digital marketing and AI automation agency that helps local businesses grow. This Privacy Policy explains what information we collect, how we use it, and the choices you have. If you have questions, contact us at klubcollective.chi@gmail.com.

2. Information we collect

  • Information you provide. Your name, email, phone number, business details, and anything you submit through our contact form or during onboarding. If you opt in to text messages, we also record your mobile number and your consent (including the date and time).
  • Information from connected accounts. When a client authorizes us to manage their Google Business Profile, we access business data through Google APIs (see Section 4).
  • Usage information. Standard log and analytics data such as IP address, browser type, and pages visited, used to operate and improve our website.

3. How we use information

  • Provide and deliver the services our clients hire us for.
  • Manage clients’ Google Business Profiles on their behalf and with their authorization.
  • Respond to inquiries and communicate about our services.
  • Maintain, secure, and improve our website and services.

4. Google user data

With a client’s explicit authorization, Klub Collective uses Google Business Profile APIs to manage the client’s business presence on Google. The data we may access includes business information, customer reviews, posts, questions and answers, and performance insights (such as how customers find and interact with the profile).

We use this access only to:

  • Publish posts and updates to the profile;
  • Read and respond to customer reviews and questions;
  • Report on performance and search trends to the client.

Limited Use disclosure.Klub Collective’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data, do not use it for advertising, and do not transfer it except as necessary to provide the service the client requested, comply with applicable law, or as part of a merger or acquisition with appropriate notice.

5. How we share information

We do not sell your information. We share it only with service providers that help us operate (for example, hosting and infrastructure providers, and AI providers used to draft content), each bound to protect it; with Google as required to perform profile management; and when required by law. Where AI tools are used to draft posts or review replies, content is processed solely to generate that output and is not used to train third-party models.

6. SMS messaging & compliance

Text message program terms & conditions

By opting into our SMS messaging services — for example, by submitting your number through the chat widget on our website — you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-in & consent

  • You will only receive messages if you have explicitly opted in.
  • We maintain timestamped records of all opt-in actions.
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-out instructions

  • You can cancel SMS notifications at any time by replying STOP.
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
  • All opt-out requests are processed immediately.

Message frequency & content

  • Message frequency varies based on your interactions with our business.
  • Messages will be directly related to the services you have requested.
  • We do not send promotional content without specific consent.

Help & support

Carrier information

  • Standard message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS data protection statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full details of our messaging program, see our Messaging Terms.

7. Cookies & tracking technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior;
  • Remember your preferences;
  • Improve website functionality and user experience;
  • Measure the effectiveness of our services.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

8. Data retention & security

We keep information only as long as needed to provide our services or as required by law, and we apply reasonable administrative and technical safeguards to protect it. Access tokens and credentials are stored securely and used only to perform authorized actions.

9. Your choices & rights

Clients may revoke our access to their Google Business Profile at any time through their Google account settings, and may request access to or deletion of the information we hold by emailing klubcollective.chi@gmail.com. Revoking access stops all further data processing on our end.

10. Children's privacy

Our services are intended for businesses and are not directed to children under 13.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

12. Contact us

Klub Collective — Chicago, IL — (331) 231-2878 — klubcollective.chi@gmail.com